VCI Solutions now offers a handful of selective professional services designed to provide your operation with the knowledge and tools you need to not only grow your business, but thrive in the continually evolving broadcast and cable market. These services offer a proactive approach to a more streamlined operational workflow; which has proven to dramatically improve a channel’s bottom line ROI.
To ensure that our solutions are maximizing the efficiency within your operation, we've created a new Professional Services Team. Our team consists of a select few – extremely talented and highly trained Account Managers with a combined 125 years of experience in the broadcast and cable market. It is their focus and strong commitment to you, our clients, and the industry that motivates them to provide excellent service. Their level of hands-on experience and field expertise allows them to not only better serve you, but to proactively partner and position your operation for success!
Meet the Team:
Click on an Account Manager to see their bio
What's New?
Customer Advisory Board (CAB)
The official VCI Solutions’ Customer Advisory Board (CAB) has been assembled, including both a broadcast station group, as well as a cable network focused group. The goal of the new board is to provide keen insight into industry direction and trends as well as valuable feedback with regards to existing and new product developments. The new CAB group consists of a diverse range of both broadcast and cable professionals from varying markets and groups. The diversity within the specified groups will afford both a high level and yet extremely focused and detailed perspective. Each group will meet semi-annually and will correspond on an ongoing basis throughout the year as needed, via e-mail and phone.
What does VCI Solutions Professional Services offer?
Training
Our expert staff will provide the essential on-site and/or remote training necessary to ensure your operation is running productively, cost-effectively, and efficiently— whether you are a new or established client. It is imperative to know the breadth of training resources and opportunities that are always available to you and your team. To select the training that is right for your operation, contact your Account Manager.
- On-site, one-on-one training for new users
- Refresher and advanced courses available for seasoned users
- Web-based training on new product developments and upgrades
Consulting
Discover new opportunities for increasing your operational efficiency through ongoing business analysis. Implement recommended best practices to garner the maximum potential revenue within your operation. We will provide a thorough consultation and analysis to determine the needs that would be best suited for your business.
- Regular reviews of your operational process and business practices
- Recommendations for streamlining the flow of data
- Tip and tricks on utilizing essential tools that help cut operational costs
Custom Reporting
Creating custom reports with several variables across multiple channels and platforms can be time consuming. Let us do the work for you. We will create specialized reports that give you the exact information you need, at the level you need, when you need it. We can also implement standard reporting processes and procedures to generate and send reports automatically and instantaneously.
- Complete consultation of your reporting needs
- Custom report development
- Continued reporting support
Project Management
Our Professional Services team has extensive background in managing multiple operational projects including complete channel/station implementations, to corporate rollup reporting requirements, to product certification. We offer services in creating a full project plan and managing the plan to remote project management of additional channels for HD.
- Channel Implementations
- Corporate Rollup Reporting
- Staff Training/Cross Training Plans
Custom Interfaces / Products
Optimize functionality throughout your entire operation with the integration of your VCI Solutions software system with other programs you currently use. In addition, we can evaluate and determine the standardized interfaces, such as BXF, or recommend new integrations that would maximize the functionality within your operation.
- Review and recommendation of possible integrations
- More streamlined data flow throughout your entire workflow
