Orion Business System Support
In addition to experience all Business System service, support, and training team members have excelled Orion application certification. Each team member was tested in three specific product areas, traffic, accounting, and reporting. In addition to the Orion application certification, all of the support team has completed the Help Desk Institute (HDI) Certification program as well, including the Support Manager.
Support On Demand
Support on Demand was launched last year as a 24/7 portal that enables you to troubleshoot, search FAQ’s, log and monitor cases, and add comments or attachments to existing cases. It is support at your fingertips.
Contact VCI Solutions Support
If you prefer to contact one of our support personnel we offer live telephone and e-mail support from M-F 8AM – 8PM EST. Emergency support service is available after hours. Beyond traditional support contact we also offer dial-in technical assistance as well as updates via modem or cd.
Orion Business System Support
Phone: 413-272-7220 M-F 8AM – 8PM EST
Fax: 413-272-7222
General Support: support@vcisolutions.com
Integration Support: integration.support@vcisolutions.com
Provide Feedback
Every channel is different and we understand that difference... Is there a feature that would just make your life easier on a daily basis if it was added it to the system? Tell us what it is! We continually collate feedback from our customers on functionality that often get incorporated as new features in our future releases. Our focus is you – so tell us how we can help! Submit a feature request now
