VCI Solutions offers an unparalleled expertise, focus, and commitment to the broadcast and cable industry. Our installation, training, and support personnel all have an incredible amount of experience in the industry, most even having worked for a station or network in the past. Our focus is our clients and ensuring they have the right tools to operate more efficiently and effectively in today’s evolving media industry.
VCI Solutions' service, support, and training team members have all achieved system application certification, including the Help Desk Institute (HDI) Certification program.
Support On Demand
Support on Demand was launched as a 24/7 portal that enables you to troubleshoot, search FAQ’s, log and monitor cases, and add comments or attachments to existing cases. It is support at your fingertips.
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Contact VCI Solutions Support
If you prefer to contact one of our support personnel we offer live telephone and e-mail support from M-F 8AM – 8PM. Emergency support service is available after hours. Beyond traditional support contact we also offer dial-in technical assistance as well as updates via modem or CD.
Support Information:
Phone: 413-272-7220 M-F 8AM – 8PM EST
Fax: 413-272-7222
General Support:
support@vcisolutions.com
Integration Support:
integration.support@vcisolutions.com
Provide Feedback
Every channel is different and we understand that difference... Is there a feature that would just make your life easier on a daily basis if it was added it to the system? Tell us what it is! We continually collate feedback from our customers on functionality that often get incorporated as new features in our future releases. Our focus is you – so tell us how we can help!
featurerequest@vcisolutions.com
Quick Links
"My VISION for VCI Solutions is to provide our customers with service excellence by utilizing VCI Solutions’ media and industry expertise” |